Refund policy

Since you are using Printful, your return policy must be very specific. Because every item is "made-to-order," you cannot simply put items back on a shelf if a customer changes their mind. If you offer free returns for "buyer's remorse," you will have to pay for those out of your own pocket.

Here is a template optimized for a Shopify/Printful soccer brand that protects your margins while staying fair to the fans.

⚽ Eleven Collective: Return & Refund Policy

1. Damaged or Misprinted Items

We want you to be 100% happy with your gear. If your order arrives damaged, defective, or misprinted, we’ve got you covered.

• Action: Please contact us at support@elevencollective.com within 30 days of receiving your item.

• Requirements: You must include your order number and clear photos of the issue.

• Resolution: We will send you a replacement at no extra cost or issue a full refund.

2. Sizing Issues & Buyer's Remorse

Because each product is custom-printed specifically for you when you order, we do not offer returns or exchanges for incorrect sizing or "change of heart"

• Pro Tip: Please double-check our Sizing Chart on each product page before hitting the "Buy" button to ensure the perfect fit for your next match day.

3. Lost in Transit

If your tracking info says your package was delivered but you haven't seen it, or if it’s stuck in "transit" forever:

• Claims for lost packages must be submitted no later than 30 days after the estimated delivery date.

• We will investigate with the carrier and, if confirmed lost, send a replacement.

4. Wrong Address

If you provide an address that the courier considers insufficient, the shipment will be returned to our fulfillment partner.

• You will be liable for reshipment costs once we have confirmed an updated address with you.

5. Return Address

Do not send returns to our business address. Most returns are handled directly by our fulfillment partner. Any unauthorized returns sent to our office may not be eligible for a refund.